IT Outsourcing and call centers
The computers and IT companies are developing faster and faster. The technology companies have various directions in development and niches of engagement. A lot of companies are engaged in outsourcing, working for other companies, providing services in information technology. Using of crm is exactly transfer of the functions to a specialized company involved in the use of IT. This model is becoming a standard model of work for many companies from all over the world. Every day appear more and more companies, which are offering such services. They help to reduce their prices and highly to increase the quality. Globally, according to IDC (International Data Corporation), outsourcing of the IT is more than 70% of the whole business size. In any case the outsourcing companies have important role in the modern business development. The large industrial companies usually decrease the number of their IT divisions and hire outsourcing companies for helpdesk services and call centers.
Each corporation and business structure is in need of IT support. Usually such department consumes a lot of money and for the prompt support of the users should be held training, education plans and etc, which is not priority of the company. To reduce the costs and to provide the adequate assistance for the users, the business companies are hiring external company to provide call center and helpdesk services. This is the best way to have 24/7 support and to have good specialists on the phone. In any case some of the companies are international and have a lot of customers with quite complicated structure of the IT technology. The outsourcing companies are really providing quality service and use the best practices, which they already have.
Ryanair reported 14.9 million EUR profit in fourth quarter
The low-cost airline Ryanair announced a net profit of 14.9 million EUR in the third quarter of fiscal year ending 31st March 2012, due to higher ticket prices and better weather than the same period previous year, registered a loss of 10.3 million EUR. The company indicated that fares were increased on average by 17% because of reduced number of seats and increased fuel prices by 18%. The revenue rose 13% to 844 million despite a 2% decline in the number of passengers to 16.7 million EUR from 17 million EUR an year ago. Last week, its main competitor Easyjet announced an increase in the number of passengers carried by 8.1% in the fourth quarter of 2011. By Ryanair expect their fuel costs this year to rise to 350 million EUR, leading to speculation that ticket prices will remain the same trend. According to the company's profit for the quarter was "slightly above forecast" and are expected during the current financial year profits to exceed the already announced 440 million EUR, rising to 480 million EUR. The majority of traffic and airline profits realized during the summer period.
Deutsche Bank reported loss in Q4 2011
Deutsche Bank announced a loss before tax for the fourth quarter of 2011, after investment banking declined against most of the debt crisis in the eurozone, but bad investments and legal claims spoiled the last presentation of the results by the Chief Executive Josef Ackermann. The credit institution registered a loss before tax of 351 million EUR with 707 million EUR in profit for the same period the previous year and missed totally with analysts' expectations for earnings of 1.05 billion EUR. For the fourth quarter the bank net profit fell an annual basis by 69% to 186 million, earnings per share is 15 cents with 63 cents in the same period of 2010. The revenues for the quarter fell 7% yoy to 6.899 billion EUR. The revenues from the Bank's debt products traded - its "cash cow" - has fallen by 38% during the period. Deutsche Bank has set aside 380 million USD and for the provision of litigation divisions to corporate banking and securities. Poor results are partly driven by the decisions of customers to avoid capital markets transactions and delay because the debt crisis in the eurozone. Among the positive aspects of the classical banking business presented by the private banking, funds management and services of the vaults. However, profit before taxation of asset management and funds, as well as retail banking amounted to 392 million EUR failed to compensate for the loss before tax of subdivisions corporate banking and securities of 422 million EUR.
Shell reported profit increase
Royal Dutch Shell reported profit growth for the last quarter of 2011 and announced plans for significant investments. The energy giant announced that this year will invest 30 billion USD in new oil and gas projects. In 2011, the company's investments totaled 24 billion USD. Due to higher oil prices surged Shell profit for the fourth quarter of 2011, despite weaker yield. For the period net profit reached 6.5 billion dollars to 5.7 billion dollars a year earlier. For the past year as a whole, net profit grew by 50% to 28.6 billion dollars. In the last three months of 2011 the price of oil was over 20% higher than the same period last year. However, Shell had to absorb losses of 278 million USD accumulated by oil refineries and weak sales at service stations. The results in the fourth quarter hit by record low prices for natural gas in North America, says Peter Vosar, CEO of the company.
"The global economy and energy markets are likely to remain highly volatile. Despite the uncertainty in the short term, Shell remains focused on its investment program", he said.
Volvo report for Q4 2011 exceeded the expectations
The second largest truck manufacturer in the world Volvo AB announced that it retains its forecast for 2012 after net profit for the fourth quarter of 2011 increased by 40% to 4.8 billion Swedish kronor (about 710 million dollars) due to increased sale. During the same period of 2010 net profit was 3.4 billion kroner, and now analysts expected growth to 4.7 billion kroner. The sales increased by 18% to 86.5 billion kronor from 73.4 billion kronor in the same period of previous year for preliminary estimates of experts to increase to 81.05 billion kroner. The operating profit for the quarter grew by 25.4% yoy to CZK 6.955 billion, but remained below analysts' expectations for growth to 7.24 billion kronor. For the entire 2011 net profit rose by 61.6 percent to 18.12 billion kronor from 11.21 billion in 2010 sales last year registering a growth of 17.2 percent to 310.367 billion kronor, while operating profit reached 26.9 billion kroons, increasing by 49.4% compared to 2010.
"The strong tendency of Volvo Group continued in the fourth quarter 2011 sales increased in all regions to improve profitability and cash flow was strong", said the CEO of the company. By Volvo indicated that orders in the fourth quarter decreased to 57,700 trucks compared with 62,100 in the third quarter, falling at the expense of Europe and South America and North America registered growth.
The profit of Ericsson hardly decreased in Q4 2011
The largest producer in the world for production of equipment for mobile networks Ericsson stun markets with shrinking profit for the fourth quarter of 2011 by 50%, exceeding the darkest expectations of analysts. The earnings before interest, taxes, depreciation and impairment (EBITDA), excluding the results of loss-making joint ventures, but included restructuring costs, was 4.1 billion Swedish kronor (605 million dollars), while preliminary estimates ranged between 5 , 8 billion and 9.4 billion kroner. The sales of 63.7 billion kronor also remained well below the expected 67.2 billion kroner. The news of the company's shares plunged 15% to 3-year low of 58.55 Swedish kronor (8.56 dollars).
"It's hard to find something positive", said Jyske Bank analyst Robert Jakobsen. "The company hinted that it will be a delay, but this is much worse than expected", he added. By Ericsson also warned that telecommunications operators are likely to exhibit caution in terms of costs over the next few months. The operators have invested significantly in the majority of 2011 in network upgrades to cope with increasing data traffic from smartphones and tablets and some delay was intended, especially in the U.S.. But sales of key network division of Ericsson shrank by 9% yoy and profit - half after operators resorted to saving and low-margin businesses provide the largest share of sales.
SAP reported high profits increase for Q4 2011
The German business software giant SAP announced better than expected financial results, which increased its share by 3.6% on the Frankfurt stock exchange yesterday. The operating profit for the fourth quarter of last year rose by 10 percent annually to 1.78 billion from analysts forecasts for 1.65 billion EUR. The operating result for the whole 2011 is increased by 18% to 4.71 billion EUR, exceeding forecasts of company earnings in the range 4.45 to 4.65 billion EUR.
"We have won significant market share and achieved double-digit growth in all regions", said the CEO Bill McDermott and Jim Hageman supplier in cited by the WSJ. The sales of licenses - a key measure for software manufacturers - rose 16% last quarter year on year to 1.74 billion EUR with a forecast of analysts from 1.63 billion EUR for the entire growth in 2011 is forecast at 15% of SAP within 10-14%. The strong results come amid concerns that the technology company will feel the effects of depressed spending on technology in Europe because of the financial crisis on the continent. The main rival Oracle, which has a diversified business, announced last month, only 2% increase in revenue from sales of software licenses for the three months ending November 2011.
Carrefour with a sharp drop in revenues from the major European markets
The European largest chain retailer Carrefour awaken the fears of investors with declining revenues. In the fourth quarter they decreased by 0.8% to 24.15 million EUR, announced today the company itself. The analysts surveyed by Reuters had expected revenue to amount to about 24.32 billion EUR. The strong decreases in revenue are recorded on a native French market as well as in Italy and Spain, while in Latin America revenues increased for the fourth consecutive quarter. Because of the debt crisis in Europe and the related reluctance to shop rival Metro expects that over the past year will perform in the best case scenario of their pessimistic expectations. In October, the second concern in the industry after the U.S. chain Wal-Mart forecast a decline in operating profit between 15 and 20%. The Frenchmen said that because of strong competition in Europe will reconsider carefully planned by-country opening of large stores. Carrefour has more than 9500 stores in 32 countries and in Bulgaria, the chain has six sites. The bad news for the company that is likely to increase pressure on Chief Executive Lars Olofson. And now he was seen as temporary chairman of the supervisory board.
IKEA reported strong profit increase
The Swedish company IKEA, which is the largest retailer of furniture in the world, today announced record profit for the financial year 2010-2011, based on sales growth and greater share of almost all markets. The net profit grew by 10.3 percent to 2.97 billion for the fiscal year ended in late August 2011 revenues were up 6.9 percent to 25.17 billion.
"We have won market share in greater or lesser extent in all markets", said the CEO of IKEA Mikael Olsson. "Despite the price increases for many materials, lowered prices for our customers by 2.6%, although the quality of our products are improved", he added. The vice President of the company's Soren Hansen did announced that sales have increased in almost all countries, growth was highest in Russia, China and Poland. In fiscal 2009-2010, the net profit was increased by 6% to 2.69 billion euros, while revenue had increased by 8% to a record 23.5 billion. This year IKEA plans to invest 3 billion euros in their shops, factories and centers for retail, as well as transducers of energy from wind and sun. In the last financial year it opened seven stores in 12 countries in 2009-2010. At the end of August 2011 the company has 287 stores in 26 countries and 131,000 employees. The chain is represented in Bulgaria through the open shop in December in Sofia.
Profit of Rusal highly increased in Q3 2011
The largest aluminum producer in the world - Russian company Rusal, today announced better than expected results in the third quarter. This happens despite the deteriorating prospects for the global economy, pushing down the price of aluminum. In the third quarter of 2011 Rusal profit amounted to 432 million dollars after the same period of last year's positive result was much more modest - 29 million USD. Net profit adjusted for the share in Norilsk Nickel capital increases from 143 to 290 million USD. A positive result before interest, taxes, depreciation and amortization increased by 25% yoy to 705 million dollars in preliminary expectations of analysts for 661 million USD.
"The global automotive market remains a key driver for the increase in demand for aluminum. The construction sector remained weak in the leading economies, except China, and manufacturing of aluminum products in Europe is slowing", explains in communique the business managements of Rusal. The company predicts that by 2011 demand for aluminum will increase by 13% over the previous year and will reach 46 million metric tons. The current price of aluminum is about 2160 dollars per metric ton. This is a decrease of about 25 per cent peak this year, reached in May.
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